We are currently able to accept Visa & Visa Debit Card transactions at this time!

Unfortunately, we are no longer able to process payments through PayPal due to their regulations & guidelines.

All you have to do is click on the product you'd like to purchase, add it to your cart, submit your payment and we will package your order and send it out. Easy as that. Have a problem ordering, shoot us an email and we'll help you resolve the problem ASAP.

Although we are located in California, due to many regulations and policies against the types of products we sell, our payment processor is located in Northern Ireland. We absorb all international transaction and conversion fees; however, some banking institutions and bank accounts may charge an international transaction fee, usually 1% - 2%. This is usual of regional banks and/or credit union accounts. 

 

Typically we ask customers to call their bank and notify them that we are located within the states and it was for an e-commerce transaction. 

We discontinued the tin cans sometime last year, as there were too many getting damaged and soon became not practical for shipping. We loved the tins; however, they were just not practical for us as such a small company and paying returns for tins that don’t effect the product.

Once you submit your order, it will be processed and shipped within 4 to 7 business days (Monday to Friday). PLEASE NOTE: Holidays or sales can delay processing. We usually put updated processing times in confirmation emails during these further delayed periods. Once your order is processed and ready for shipment, you will receive a confirmation email including your tracking information. If there are any extended delays, we will do our best to contact you as soon as possible. We are real people, here to get you the best CBD and the best service you deserve for supporting us.

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only.  We are not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.

Shipping Rates for USPS Priority or USPS Priority Express are determined by order weight and shipping destination. These charges are automatically calculated at checkout once your Shipping Address is entered. 

Most USPS Priority packages arrive within 1 to 3 business days after processing*, depending on location. USPS Priority Express guarantees overnight delivery to most U.S. Addresses; however, may deliver within 1 to 2 days. *PLEASE NOTE: This DOES NOT include our regular processing times. Tracking information will be emailed as soon as order is prepared for shipment. Please allow 24 to 48 hours for tracking information to update. 

If a package gets lost in transit. We will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.

If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

We ship all Domestic packages via United States Postal Service, which provides nationwide service, including Alaska and Hawaii. Packages are delivered Monday through Saturday. Most Priority Mail packages arrive within 1 to 3 business days. Delivery times are non-guaranteed, and BOSS cannot be held responsible for packages that take longer than the estimated transit time. The vast majority of packages shipped via USPS arrive within the estimated timeframe, but lengthy delays are possible, especially for orders to Alaska and Hawaii. We provide tracking information for all orders, please contact us if you experience any issues or did not receive the automated email. 

 

For our Canada & International customers, we now offer two types of shipping options: First Class Mail International and USPS Priority Mail International. First Class Mail International packages are the less expensive option; however, do not offer tracking information. First Class Packages generally arrive within 7 to 21 business days, keeping in mind that USPS does not guarantee delivery dates or times. USPS Priority Mail International offers tracking on all packages with an estimated arrival within 6 to 10 business days. 

We are currently working on setting up international shipping locations! If you would like to see if we are able to add your country, please email us at info@bosscrew.com!

 

Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products, it is up to you to double check your country's import policies before ordering. BOSS will not be held liable for orders that are seized by your local customs and are unable to be refunded. 

Duties & Taxes
We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

We are currently in the process of setting up a wholesale program for dealers nationwide. If you would like to be notified once available, please contact us!

Please contact us at info@bosscrew.com to receive the program application!

Some rescues have or already work with CBD sponsors and might not be able to use our products within their programs. If you do not see your favorite rescue on our list and know they would want to be a part of our program, please have a representative contact us so we may set up an account for them.

Our registered rescues will receive their bottles on a monthly basis. Just simply note the rescue of your choice at checkout and we'll send them a bottle in your honor! 

Nope! We will automatically send a bottle on us, when you mention a rescue at checkout! Of course if you're feeling even more generous you can always purchase additional bottles on a separate order and have them shipped directly to the rescue of your choice! Simple contact the rescue for their shipping information or notify us in the customer notes at checkout or via email at info@bosscrew.com!

We have created a page under the PET Category > Pet Dosage Formula that can also assist you, but here is an example to calculate your pets dosage!

Say your pet weighs 40 lbs. - 3 Drops per every 5 lbs body weight…

40 lbs (divided by) 5 = 8 x 3 = 24 DROPS PER DOSE - (Up to 3 tImes a day or 72 drops)

Severe cases such has arthritis, tumors and so forth can be doubled for dosing.

If you still have questions please reach out to us at: info@bosscrew.com and we'd be happy to assist you!

We now offer ways for our customers to earn $ credits towards their next purchase! 

- Earn $1 when you register an account with BOSS Crew.

- Earn $1 when you subscribe to our mailing list.

- Earn $5 on your birthday! (Must enter Birthdate in Account under "Profile").

- Earn $3 when you write a review on a product you have previously purchased. *Reviews are monitored for spam. Must have purchased product! We will monitor and remove any review or credits that does not follow this guideline. 

- Earn credit with our Referral Program! Each time you share your customized code and a friend uses it, you earn $2! When your friends enter your referral code, THEY receive $1 credit for their next purchase as well! Customized code can be found under your Account > Refer Friend section.

You can check how much credit you currently have under your Account > Store Credit. Here it will show you credits earned, spent, and your credit activity.

To use your BOSS credit, simply add your desired products to your shopping cart. When you're ready to checkout, click the cart icon on the top right. You will then see the cart page along with all your products, quantity and price. Above the total amount there is a drop down box "Select Option To Use Store Credit". Please click on the box and select your available store credit. When you're finished, click the checkout button to proceed. You will then see the store credit as a discount on the checkout page.

Since we use a different program for our reviews, each must be manually checked and approved for store credit. In the event that you have not received your credit within 48 hrs, please email us at info@bosscrew.com or send us a message on our Contact Us page!

There are times that we are unable to add credits from reviews for multiple reason, for example: the email associated with the review is not connected to a BOSS Account or is spelled incorrectly/typo. Whatever the case may be, please contact us and we can further assist you!