All you have to do is click on the product you'd like to
purchase, add it to your cart, submit your payment and we will package your
order and send it out. Easy as that. Have a problem ordering, shoot us an email
and we'll help you resolve the problem ASAP.
Although we are located in California, due to many regulations
and policies against the types of products we sell, our payment processor is
located in Northern Ireland. We absorb all international transaction and
conversion fees; however, some banking institutions and bank accounts may
charge an international transaction fee, usually 1% - 2%. This is usual of
regional banks and/or credit union accounts.
Typically we ask customers to call their bank and notify them
that we are located within the states and it was for an e-commerce transaction;
however, we have had issues with credit unions to get the charge reversed. If
you could please send a screen shot of the charge, we are happy to refund
the amount to you.
We discontinued the tin cans sometime last year, as
there were too many getting damaged and soon became not practical for shipping.
We loved the tins; however, they were just not practical for us as such a
small company and paying returns for tins that don’t effect the product.
Once you submit your order, it will be processed and shipped
within 2 to 4 business days (Monday to Friday). PLEASE NOTE: Holidays or sales
can delay processing. We usually put updated processing times in confirmation emails during these further delayed periods. Once your order is processed and ready for shipment, you
will receive a confirmation email including your tracking information. If there
are any extended delays, we will do our best to contact you as soon as
possible. We are real people, here to get you the best CBD and the best service
you deserve for supporting us.
Unless otherwise expressly agreed in writing, TIME IS NOT OF
THE ESSENCE, and any delivery date requested or provided is an estimate
only. We are not responsible for delays or for non-performance
resulting from causes beyond its reasonable control, including acts of any
government or acts of God.
Shipping Rates for USPS Priority or USPS Priority Express are
determined by order weight and shipping destination. These charges are
automatically calculated at checkout once your Shipping Address is
Most USPS Priority packages arrive within 1 to 3 business
days after processing*, depending on location. USPS Priority Express guarantees
overnight delivery to most U.S. Addresses; however, may deliver within 1 to 2
days. *PLEASE NOTE: This DOES NOT include our regular processing
times. Tracking information will be emailed as soon as order is prepared
for shipment. Please allow 24 to 48 hours for tracking information to
If a package gets lost in transit. We will not be responsible
if the tracking information says the package was “delivered,” which means
U.S. Postal Service or the courier service successfully delivered the package
to the specified address. If the tracking information says
delivered, yet it’s lost anyway, we ask that you check with housemates or family
to see if they received the package without telling the intended recipient.
This scenario happens fairly often.
If a package is sent to the wrong address, and the incorrect
address was provided online by a customer, then the customer is responsible for
the cost of re-shipping the item. We will re-ship the order once the original
package has been returned to us. So please, when ordering, make sure
your shipping address is accurate, as making any mistake could significantly
delay the delivery.
We ship all Domestic packages via United States Postal Service, which
provides nationwide service, including Alaska and Hawaii. Packages are
delivered Monday through Saturday. Most Priority Mail packages arrive within 1
to 3 business days. Delivery times are non-guaranteed, and BOSS cannot be held
responsible for packages that take longer than the estimated transit time. The
vast majority of packages shipped via USPS arrive within the estimated
timeframe, but lengthy delays are possible, especially for orders to Alaska and
Hawaii. We provide tracking information for all orders, please contact us if
you experience any issues or did not receive the automated email.
For our Canada & International customers, we now offer two types of shipping options: First Class Mail International and USPS Priority
Mail International. First Class Mail International packages are the less expensive option; however, do not offer tracking information. First Class Packages generally arrive within 7 to 21 business days, keeping in mind that USPS does not guarantee delivery dates or times. USPS Priority Mail International offers tracking on all packages with an estimated arrival within 6 to 10 business days.
We are currently working on setting up international shipping
locations! If you would like to see if we are able to
add your country, please email us at firstname.lastname@example.org!
Customs & Country Regulations Please know that we do try to adhere to each
countries individual import policies. While we do our best to make sure that we
don't ship prohibited products, it is up to you to double check your country's
import policies before ordering. BOSS will not be held liable for orders that
are seized by your local customs and are unable to be refunded.
Duties & Taxes We currently ship all packages with DDU
(delivery and duties UNPAID). This means your package is usually delivered by
local mail carrier at the final destination or you may be required to collect
the parcel from the postal facility directly. Your mail carrier may or may not
charge duties and taxes. We do not collect taxes and duties during checkout and
therefore you are responsible for paying these if you are required. If you have
questions regarding how/when duties and taxes are charged, we advise contacting
your Customs office directly.
Some rescues have or already work with CBD sponsors and might not be able to use our products within their programs. If you do not see your favorite rescue on our list and know they would want to be a part of our program, please have a representative contact us so we may set up an account for them.
Nope! We will
automatically send a bottle on us, when you mention a rescue at checkout! Of
course if you're feeling even more generous you can always purchase additional
bottles on a separate order and have them shipped directly to the rescue of
your choice! Simple contact the rescue for their shipping information or notify
us in the customer notes at checkout or via email at email@example.com!
We now offer ways for our customers to earn $ credits towards their next purchase!
- Earn $1 when you register an account with BOSS Crew.
- Earn $1 when you subscribe to our mailing list.
- Earn $5 on your birthday! (Must enter Birthdate in Account under "Profile").
- Earn $3 when you write a review on a product you have previously purchased. *Reviews are monitored for spam. Must have purchased product! We will monitor and remove any review or credits that does not follow this guideline.
- Earn credit with our Referral Program! Each time you share your customized code and a friend uses it, you earn $2! When your friends enter your referral code, THEY receive $1 credit for their next purchase as well! Customized code can be found under your Account > Refer Friend section.
To use your BOSS credit, simply add your desired products to your shopping cart. When you're ready to checkout, click the cart icon on the top right. You will then see the cart page along with all your products, quantity and price. Above the total amount there is a drop down box "Select Option To Use Store Credit". Please click on the box and select your available store credit. When you're finished, click the checkout button to proceed. You will then see the store credit as a discount on the checkout page.
Since we use a different program for our reviews, each must be manually checked and approved for store credit. In the event that you have not received your credit within 48 hrs, please email us at firstname.lastname@example.org or send us a message on our Contact Us page!
There are times that we are unable to add credits from reviews for multiple reason, for example: the email associated with the review is not connected to a BOSS Account or is spelled incorrectly/typo. Whatever the case may be, please contact us and we can further assist you!
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